Freephone: 0800 6444 322
(Mon-Fri, 9am-5pm)

Terms & Conditions

All products are subject to availability.

All promotional offers cannot be used in conjunction with any other offer from GardenBird.

GardenBird will accept payment by most major credit and debit cards. Payment will be taken from your account at the time of ordering.

All credit/debit card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non–delivery.

Your order will be carefully packed and despatched by either courier or first class post to any UK address. Please allow up to three working days for orders to be delivered from time of ordering.

Unfortunately, GardenBird is unable to deliver to PO Box numbers.

If possible we suggest that you obtain the full UK postal address before ordering. However, we cannot accept responsibility, on the rare occasions, if your order is not delivered by Royal Mail or our courier service.

GardenBird cannot be held liable for incorrectly provided recipient's addresses.

Your statutory rights are not affected.

We pack some sizes of bag including our 5kg bags at the point of purchase. Unfortunately this can sometimes add an extra to the time taken to dispatch your order.

Please see our Guarantee Information page


We run competitions on our social media channels periodically. The below terms and conditions set out your rights when you participate:

- All prizes are as stated, non-transferable and have no cash value.

- If you send us your photos for any reason (not just competitions), you agree that we may use these in our marketing materials. Where appropriate and at our discretion, we will give credit to the photographer.

- Winners have 30 days to claim their prize from when we first attempt contact. We will do our utmost to contact the winners using the details provided.

- While we do not anticipate needing to, we reserve the right to alter the prize at any time.

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