Freephone: 0800 6444 322
(Mon-Fri, 8.30am-5pm)
  • Do my reward points expire?

    Yes, your reward points will expire one year after they are added to your account. We will send you an email 30 days before they are due to expire so that you have time to spend them should you wish to.

  • Why didn't my reward points get added to my account?

    For your reward points to show up in your account, you must login to your account before placing an order. It isn't enough to use the same email address as your account, you must log in too.

    You can check if you are logged in by looking at the top right of our website. If you see 'Log In', then you aren't currently logged into your account (on mobile/tablet, you'll need to tap on the icon of a person). Click the 'Log In' link to log in. You'll then be able to spend any points you have and also accrue points.

    Reward points are added to your account once your order has been delivered. They will not show in your account until then.

  • Why haven’t I received reward points?

    You must be logged in to your account to spend and earn reward points. If you check out as a guest, you won’t receive any points.

  • How do I spend reward points?

    Once you have earned reward points, just login to your account and shop as normal. When you get to the basket, you'll see an option near the discount code box to apply your reward points to your order.

    Points cannot be applied after an order has been placed, so please double check the order before paying.

  • How do i earn reward points?

    Simply create an account and you’ll start earning reward points each time you shop with us. Once you have created your account, you must be logged into it to earn and spend reward points. Points will not be awarded if you check out as a guest. You can find further information on points here.

    Please note, reward points expire one year from when you earn them (if they are not spent before then). We will email you beforehand to let you know if your reward points are due to expire.

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