Freephone: 0800 6444 322
(Mon-Fri, 8.30am-5pm)
  • How will I receive confirmation of my order?

    Orders are confirmed via email and will be sent immediately after your order has been made. If you decide to add your mobile phone number at checkout to receive SMS updates, you will receive a message from our courier detailing the estimated day of arrival.

  • Can I change my details once I have placed an order?

    Unfortunately, this is not possible. You do, however, have the option to change your delivery information by selecting either ‘billing address’ or ‘home address’ before the order is processed at checkout. It is also possible in your account to select the default delivery address for all your orders; so, once signed in, your order will be placed quickly and smoothly with the correct delivery information by default.

  • What if I am not happy with an order?

    Should you have any concerns regarding your order, we are more than happy to answer your questions either by email [email protected] or by phone on 0800 6444 322.

  • How secure is my payment information?

    GardenBird take data security very seriously. At checkout we use a standard web data security protocol (https) which ensures your personal credit card information is encrypted to a very high level. 

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