When you select 'Leave Safe', you're instructing the delivery driver to leave the parcel in a safe place.

If you have previously left leave safe instructions with DPD before, your driver will use that. This setting isn't unique to us, so if you've previously given DPD instructions for other deliveries it's worth double checking what you have set in the DPD app.

If you haven't nominated a safe place, the driver will leave it in a place they deem safe. If they can't see a safe place to leave it then they may decide not to leave your parcel, or it may be left with a neighbour.

We recommend setting your instructions via the Evri or DPD app. By selecting a leave safe delivery, you accept responsibility for the parcel once it is left at your property.

When you select 'Signed For', the driver will attempt to hand you the parcel. If you aren't in, you can provide instructions via the links in the delivery confirmation email DPD will send you both the day before your delivery and on the morning of your delivery.

If you have a leave safe preference saved in the app then this will mean that your Signed For delivery can be left safe if you are not available.

Yes, all of our delivery options are now offered contact free as standard. Most drivers will place the parcel on your doorstep, if they don't please ask them to.

DPD has a success rate of 99.8%. On occasion, matters outside of our control might result in a small delay (e.g. especially bad traffic).

We don't work on Bank Holidays and neither do DPD's delivery drivers, please allow an extra 1-2 days (depending on the bank holiday) to account for this.

You can control your delivery on the DPD website, or through the DPD app. If you choose to use the optional DPD app, you'll have greater control over your delivery options. Download the app to be able to: specify which neighbours to deliver to if you're out (and which ones to avoid!), specify a leave safe location, redirect your parcel to a participating local store, take a photo of your house to help the driver identify it, take a photo of where you'd like the driver to leave your parcel (leave safe). You can download the DPD app from the Google Play Store or Apple App Store. Please check your delivery settings prior to making an order, as DPD may default to your last chosen safe place.

DPD will also email you the day before your delivery and on the day to confirm your delivery slot. These emails will contain a link for you to adjust your delivery on their website.

Please note that you can download the app at any time to set your default preferences. To specify different preferences for an order you've just placed with us, you'll need to wait until your order has been packed and sent on to DPD before it shows up in their system.

Option 1: Set your default delivery preferences

You can setup your default delivery options in the DPD app. After that, the driver will follow your instructions each time they deliver. Please note this only applies to DPD orders and it will apply to anything they deliver to you.

Option 2: Deliver to and avoid certain neighbours

You can select which neighbours you would prefer the driver try and leave your parcel and which neighbours the driver should avoid

Option 3: Leave safe options (with photos)

Select a place where the driver can safely leave your parcel, plus take a photo of your safe place to help them find it

Option 4: Redirect to a pickup shop

Redirect your parcel to a participating local shop where you can pick it up later. You'll find a list of local shops that participate in this scheme in the app. Only shops in the app are eligible.

Option 5: Setup instructions for each delivery attempt

Specify what the driver should do on the first, second and other delivery attempts

Review your options

Review your options and save your preferences. Once you setup your default delivery options, you won't have to do it again.

Remember that to do this, you'll need to download the DPD app from your app store (Google Play Store or Apple App Store). The page may look a little different depending on your device. These options only apply to deliveries from DPD and will apply to any company that uses DPD (so from both us and other companies that use DPD).

Certain products are shipped directly from our suppliers in order to get them to you in the best condition. These include all live foods and certain bird baths. We clearly mark each item that will be shipped separately in the product description.

Certain products such as our made to order stone bird baths, are excluded from any delivery offers.

The delivery company will make a maximum of two delivery attempts before returning the order back to us, if the order is then sent back to us there will be a £7.50 charge for the failed delivery attempt. The DPD app offers a host of leave safe and diversion options for you to use if you are unable to be home for your Signed For delivery.

The delivery company may deliver outside of the standard working hours, please bear this in mind if delivering to a business address. There will be a £7.50 charge if, after two failed delivery attempts, the order is sent back to us.

If you receive an email asking for money for a parcel delivery, or something doesn't quite add up, please double check with the courier before handing over any money as this could be a scam. If you are unsure about an email you have received from a 3rd party such as a delivery company, we would always recommend going directly to that companies website and entering your tracking number rather than clicking the links in the email.

We cannot advise on this ourselves, but you can seek advice from our couriers who would be happy to advise further. You can find further information on these attempts on the DPD website.

Although we don't currently deliver outside of the areas mentioned on this page, you can purchase a gift on our website from abroad for delivery to someone in the UK.

To do this, shop as normal and at the checkout enter your current billing address. It may still say United Kingdom as the country, if it does please ignore this field your payment will still go through.

Unfortunately due to increased carriage costs to out of areas locations we are no longer able to offer free shipping to certain areas including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man and other outlying areas. We apologise for any inconvenience this may cause. The table below outlines these costs.