Frequently Asked Questions

Will I receive confirmation of my order?

Yes – We will confirm all your online order details by e-mail as soon as it is placed.

Are there any extra charges beyond the prices quoted?

The price quoted is the price you will be charged unless you qualify for discounts. Postage and packing is charged at £3.99 if applicable, no matter how big your order.

If I pay by credit or debit card, when will my card be charged?

All card payments are charged overnight on the day of placing the order.

Are there any other products available that are not on the Internet?

Garden Bird Supplies publish their full range of products on the Internet. The same range is available for ordering through any of the other order methods available.

What countries can I send orders to?

Garden Bird Supplies only despatch to UK mainland and Northern Ireland addresses excluding PO Boxes, BFPO and Channel Isles.

What happens if nobody is at home to take the delivery in?

We have a no signature contract with business post so you don't need to be in when delivery is made - just tell us where to leave it when you order.

Do Garden Bird Supplies really guarantee my order?

Yes. Garden Bird Supplies are very proud of their product quality and guarantee you 100% satisfaction.

How secure is my personal information?

Garden Bird Supplies take the security of personal data very seriously. Industry standard security techniques have been employed to safeguard the security of your data. Please refer to the Security Policy for more information.

What approach does Garden Bird Supplies take to confidentiality and privacy of its customers?

Garden Bird Supplies take the protection of the privacy of their customer's personal information very seriously. Strict adherence to the terms of the UK Data Protection Acts of 1984 and 1998 is applied, to ensure correct procedures regarding the storage and disclosure of your personal information. Please refer to the Privacy Policy for more information.